Office Procedures and Technology Videos

Training Access

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Overview

Office Procedures and Technology videos focus on preparing participants for positions in an office setting. The course focuses on the necessary skills that range from using email and the Internet to the use of integrated applications and office suites. It also covers the soft skills including customer satisfaction, ethics, and telephone manners along with information systems.

Materials

The videos include:

• Pre-assessment Test
• On-demand Video Instruction
• Quizzes
• Post-assessment Test
• Continuing Professional Education (CPE)

Topics

1. The Office Environment
2. Office Competencies
3. Managing Information to Enhance Productivity
4. Communicating in Written Form
5. Communicating Orally
6. Telephone Communications
7. Banking and Payroll
8. Financial Reports and Procedures
9. Time and Workstation Management
10. Meetings and Travel
11. Records Management
12. Processing Mail
13. Planning and Advancing Your Career
14. Ongoing Professional Development

Questions?

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