Office Procedures and Technology Videos

National Registry of CPE Sponsors - NASBA

Training Access

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Office Procedures and Technology videos focus on preparing participants for positions in an office setting. The course focuses on the necessary skills that range from using email and the Internet to the use of integrated applications and office suites. It also covers the soft skills including customer satisfaction, ethics, and telephone manners along with information systems.


The videos include:

  • Pre-assessment Test
  • On-demand Video Instruction
  • Quizzes
  • Post-assessment Test
  • Continuing Professional Education (CPE)


  1. The Office Environment
  2. Office Competencies
  3. Managing Information to Enhance Productivity
  4. Communicating in Written Form
  5. Communicating Orally
  6. Telephone Communications
  7. Banking and Payroll
  8. Financial Reports and Procedures
  9. Time and Workstation Management
  10. Meetings and Travel
  11. Records Management
  12. Processing Mail
  13. Planning and Advancing Your Career
  14. Ongoing Professional Development


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